GCE's Grievance Redressal Cell ensures every student's concern is heard, addressed and resolved promptly, fairly and confidentially. File a new grievance, track your complaint status, or view past submissions.
All fields marked * are required. Your complaint will be acknowledged within 24 hours.
Click to upload supporting documents
Screenshots, photos, mark sheets, emails, etc. (PDF, JPG, PNG — Max 5MB each)Enter your Grievance Reference Number received at the time of submission to check the current status.
A transparent, fair and student-centric process from submission to resolution.
Submit your complaint through this online portal with full details, supporting documents and your contact information (or submit anonymously). You can also submit a written complaint at the Grievance Cell office.
Within 24 hours (6 hours for urgent cases), you will receive a unique Grievance Reference Number via SMS / email. This number can be used to track the status of your complaint at any time through this portal.
The Grievance Redressal Cell reviews the complaint and assigns it to the appropriate faculty member, head of department or administrative officer based on the category. If additional information is needed, you will be contacted.
The assigned authority investigates the complaint, gathers facts, speaks with relevant parties (maintaining confidentiality) and takes the appropriate corrective action. Your identity is protected throughout this process.
Once the issue is resolved, you will be notified of the outcome. The grievance will be marked as Resolved on the portal. If you are not satisfied with the outcome, you may escalate to the Principal or higher authorities.
If unsatisfied, escalate to the Principal directly, or file with BPUT Grievance Portal / AICTE Student Grievance System / UGC. Students also have the right to approach appropriate legal forums as per their rights under Indian law.
